Tue Jun 30 · Design, Research, Software Development

The Ethics of Product and Software Experimentation

This blog post was originally published on Pendo’s ProductCraft. In my short fifteen months as a Research Triangle area resident, it has lived up to its reputation as  both a tech startup hub and a center of medical...

Thu Jun 11 · Research

Expert Advice for Interviewing Experts

"We're interested in your personal experience and subjective opinions. You're the expert on your experiences." Lines like these will be familiar to anyone who has conducted research with people. The preamble that researchers include at...

Tue Apr 28 · Research

Diverse Participant Recruitment: Financial Services Case Study

Connected’s mission to Build Better Products is driven by a human-centered design approach informed by a deep understanding of a product’s users. Our research practice understands that the data we collect is only as useful...

Tue Apr 14 · Design, Research

The Importance of Design Researchers and Who Gets to Be One

"Nobody can give you the identity you want. You have to determine what it is, and you have to validate it yourself.”Colleen T. Reese Can you represent the user in a moral, accurate, and unbiased...

Thu Feb 13 · Research

Why Global Products Don’t Lead to Global Unity

"Anybody who travels knows that you're not really doing so in order to move around — you're traveling in order to be moved."- Picy Iyer The piece below is a personal reflection that bridges my...

Thu Jan 30 · Design, Research, Software Development

The Database Advantage: Conducting sense-making without wallpapering a room with stickies

Ah, synthesis. The romanticized phase in the product development process when practitioners take all of their research data—interview transcripts, scrawled notes, participant headshots, audio, video, etc., etc.—and mine, sort, and cluster that data in order...

Thu Nov 14 · Design, Research

How to Run an Immersion Phase

In an effort to share and get feedback on the Connected approach to Immersion, we’ve adapted our Immersion Toolkit to accompany this post. You can access it here. Please give it a try, ask questions,...

Tue Nov 12 · Design, Research

Psychological Safety in Research

I live every day with generalized anxiety and clinical depression. This makes establishing and reinforcing psychological safety critical for me to succeed in my role as a design researcher.  By its very nature, a researcher’s...

Tue Oct 15 · Design, Product Thinking, Research

Is Human-Centricity Still Innovative Thinking?

Connected event during Elevate Tech Festival in Toronto September 25, 2019. Photo by #ElevateTechFestival. The Elevate Product 2019 stream boasted a dazzling and diverse line-up of speakers. After scrolling through the bios and topics for...

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