Wed Oct 7 · Culture, Research

A Quick Guide to Building Rapport Remotely

Even as we enter our seventh full month of 100% remote work, we’re still learning new ways to work together to build better products. Where in-person interactions have a millennia of human history behind them,...

Tue Sep 1 · Design, Product Thinking, Research, Software Development

Case Study: Connected’s In-House App(etite) For Improving Grocery Shopping

This article takes you through a project by Connected Labs—our dedicated R&D function—aimed at building out concepts to explore the future of grocery delivery experiences.  To learn more about this project and to discuss a...

Tue Aug 25 · Product Thinking, Research, Software Development

Supporting Better Indoor Wayfinding Through Conversational AI

This article takes you through a project by Connected Labs — our dedicated R&D function — that explores how we can make grocery shopping faster and easier and safer in the COVID-19 era. To learn more about...

Tue Jun 30 · Design, Research, Software Development

The Ethics of Product and Software Experimentation

This blog post was originally published on Pendo’s ProductCraft. In my short fifteen months as a Research Triangle area resident, it has lived up to its reputation as  both a tech startup hub and a center of medical...

Thu Jun 11 · Research

Expert Advice for Interviewing Experts

"We're interested in your personal experience and subjective opinions. You're the expert on your experiences." Lines like these will be familiar to anyone who has conducted research with people. The preamble that researchers include at...

Tue Apr 28 · Research

Diverse Participant Recruitment: Financial Services Case Study

Connected’s mission to Build Better Products is driven by a human-centered design approach informed by a deep understanding of a product’s users. Our research practice understands that the data we collect is only as useful...

Tue Apr 14 · Design, Research

The Importance of Design Researchers and Who Gets to Be One

"Nobody can give you the identity you want. You have to determine what it is, and you have to validate it yourself.”Colleen T. Reese Can you represent the user in a moral, accurate, and unbiased...

Thu Feb 13 · Research

Why Global Products Don’t Lead to Global Unity

"Anybody who travels knows that you're not really doing so in order to move around — you're traveling in order to be moved."- Picy Iyer The piece below is a personal reflection that bridges my...

Thu Jan 30 · Design, Research, Software Development

The Database Advantage: Conducting sense-making without wallpapering a room with stickies

Ah, synthesis. The romanticized phase in the product development process when practitioners take all of their research data—interview transcripts, scrawled notes, participant headshots, audio, video, etc., etc.—and mine, sort, and cluster that data in order...

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